Connecting Zambia’s homes and businesses to reliable waste collectors and recyclers
Book your service at any time and anywhere.
These Terms and Conditions (“Terms”) govern your access to and use of the Konza website, mobile apps, and related services (collectively, the “Platform”). By creating an account, booking a pickup, using our apps, or otherwise accessing the Platform, you agree to be bound by these Terms.
Who we are. “Konza,” “we,” “our,” or “us” refers to the Konza waste & recycling service marketplace operating in Zambia (and any other locations we announce).
Who you are. “You” or “User” means any person or entity accessing the Platform, including:
Customers booking household, business, or estate services;
Providers/Collectors who deliver collection and hauling services through the Platform; and
Estate or Business Administrators managing multi-site/HOA contracts.
Key definitions.
“Services” means waste, recycling, bulk/estate clean-ups, organics, e-waste (where allowed), equipment rental (bins), and related offerings visible on the Platform.
“Pickup” means any scheduled or on-demand collection.
“Recycling Points” are non-cash loyalty points earned on eligible Services as described on the Platform.
“Service Areas” are the cities and neighborhoods announced on the Platform (e.g., Lusaka; expanding over time).
If you do not agree to these Terms, do not use the Platform. Our Privacy Policy forms part of these Terms and explains how we collect and process your data.
You must be 18+ and capable of entering legally binding contracts to use the Platform.
You agree to provide accurate, current information and to keep it updated (contact details, addresses, access instructions, payment method, company/estate details if applicable).
You are responsible for all activity that occurs under your account and for safeguarding your credentials. Notify us immediately of unauthorized use.
Konza is a technology platform that enables bookings between Customers and independent Providers. Except where explicitly stated, Konza does not itself provide waste collection; Services are performed by Providers who are independent contractors.
For convenience and fraud prevention, Konza may act as the limited payment collection agent for Providers to accept payments on their behalf. Payment to Konza is deemed payment to the Provider.
You agree not to:
Use the Platform for unlawful acts, including disposal of prohibited or hazardous materials (see Service Description).
Circumvent the Platform to avoid fees, interfere with operations, scrape data, reverse engineer, or misuse ratings/reviews.
Post false, misleading, or harmful content; impersonate others; or harass users or staff.
Infringe any intellectual property or privacy rights.
You consent to receive transactional messages (SMS, email, in-app) about bookings, receipts, route updates, and support. Marketing messages are optional and can be managed in settings.
Some features require location permissions (e.g., driver ETA, route tracking, mapping), camera/photos (to upload item photos), and notifications. You can disable permissions, but Services may be limited.
We may suspend or terminate access for violations of these Terms, risk/fraud concerns, non-payment, safety issues, or legal requests. You may close your account at any time. Terms that by nature survive (e.g., fees owed, liability limits, dispute clauses) will continue after termination.
Household & Business Waste Pickup: scheduled (weekly/bi-weekly) or on-demand.
Recycling Collection: plastics, paper/cardboard, glass, and metals (exact accepted items listed in-app for your area).
Bulk Waste & Furniture Removal: sofas, mattresses, appliances, and limited renovation debris (capacity/weight limits apply).
Organics/Compost: food scraps and yard waste where supported.
E-Waste & Batteries: accepted only where indicated, with specific prep/packaging instructions.
Estate/Community Clean-Ups & Events: coordinated multi-household services for HOAs, estates, and public/partner events.
Equipment: bins/bags/labels; deposits may apply.
Book through the app/site with your exact pickup address, access notes, and item photos where required.
We provide time windows (e.g., 9–12). Actual arrival may vary due to traffic, weather, safety checks, or high volume.
You must ensure safe, unobstructed access and that items are curbside/collection-point ready at the start of your window unless you’ve booked an “in-premise” add-on.
Each service has weight/volume limits. Overloads, excessive contamination, mixed waste, or unlisted items may incur surcharges, be re-quoted on-site, or be refused.
Recycling must be properly sorted. Hazardous contamination (e.g., chemicals, medical waste, sharps) is prohibited.
Medical, biological, sharps, human/animal waste (unless explicitly supported).
Hazardous/industrial chemicals, oils, fuels, paints, solvents, asbestos, pressurized cylinders.
Explosives, weapons, ammunition, radioactive materials.
Soil, large rubble, or construction debris beyond the stated limits without a special booking.
See the in-app “Accepted Items” list for your area. Providers may refuse unsafe or illegal loads.
Providers may refuse or adjust a service where: (a) access is unsafe; (b) items differ materially from your description; (c) legal restrictions apply; or (d) severe weather/force majeure occurs. Photos may be taken for verification.
Services are offered only in published Service Areas and may differ by city. Some services (e-waste, organics) are pilot/limited and may be paused or changed.
Eligible bookings may earn Recycling Points. Points have no cash value, are non-transferable, and may expire per the rules posted in-app. Konza may modify or discontinue the program at any time.
Prices are shown in Zambian Kwacha (ZMW) unless stated otherwise and may vary by location, time, demand, and weight/volume. Applicable taxes, government fees, deposits, and surcharges will be displayed or itemized in your receipt.
We use third-party processors. By saving a card or paying, you authorize us to store tokens and to charge for: base fees, add-ons, excess weight/volume, contamination, missed-pickup fees, deposits, and any adjustments agreed on-site.
If payment fails, you authorize re-attempts. We may suspend your account until balances are cleared.
Subscription plans (e.g., weekly pickup) renew automatically each billing cycle unless canceled in-app before renewal. Plan changes take effect the next cycle unless otherwise stated.
Konza may collect refundable deposits for bins/equipment. Deductions may apply for loss, damage, or unreturned items.
If a service is not completed due to Provider fault, we’ll re-schedule or issue a reasonable credit/refund. If the failure is due to User factors (no access, items not ready, prohibited items), fees may still apply.
Initiating a chargeback for a valid service may result in account suspension and recovery of costs.
Promo codes, credits, and points are single-use, non-transferable, may not be combined, and may be revoked if obtained fraudulently.
Preparation & Access. Place items at the designated point by the start of the window; secure pets; provide gate/estate access; ensure safe paths (no broken glass, hostile animals, or blocked driveways).
Accuracy. Describe items honestly, including size/weight/condition; upload clear photos for bulk/e-waste.
Sorting Rules. Follow local recycling and organics guidelines; remove liquids, food contamination, and bagging where required.
Ownership & Compliance. You warrant you own or have the right to dispose of items and that disposal complies with the law and estate rules.
Prohibited Items. Do not place hazardous or banned materials for pickup. Fees may apply for remediation or refusal.
Missed Pickups. If we arrive within the window and items are not ready or inaccessible, a missed-pickup fee may apply.
Reviews & Conduct. Keep reviews truthful and respectful. Do not harass, threaten, or endanger anyone.
No Circumvention. Do not bypass the Platform to avoid fees after being introduced to a Provider through Konza.
Your privacy is important to us. Our full Privacy Policy (linked on the Platform) explains your rights and our practices. Key points:
Data We Collect: account details, contact info, addresses, booking history, photos you upload, communications, device data, approximate/precise location data (for routing and ETA), and payment tokens (stored by processors, not raw card numbers).
How We Use It: provide Services, route and track Providers, verify identity/fraud prevention, customer support, analytics, safety and compliance, loyalty/rewards, and (with consent) marketing.
Sharing: with Providers to fulfill bookings; payment and IT processors; logistics/operations partners; estates/administrators for program reporting; and lawful requests by authorities.
Retention & Security: we keep data only as long as needed for legal, operational, and safety purposes and use reasonable safeguards to protect it.
Your Choices: access/correction, deletion (subject to legal limits), marketing opt-out, and location permission controls.
Cross-Border Processing: where applicable, we use safeguards for international transfers.
Contact details for privacy requests are provided in the full policy.
By using the Platform, you acknowledge this summary and agree to the full Privacy Policy.
The Platform and Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation, perfect timing, or that all items will be accepted. Weather, traffic, and other factors can affect outcomes.
Services are performed by independent Providers. Except where required by law, Konza is not liable for acts or omissions of Providers. Any claims regarding service quality, property access, or item handling are primarily between you and the Provider, though we will assist in good faith.
You are responsible for ensuring safe access and accurate item descriptions. Konza/Providers are not liable for damages arising from unsafe conditions, hidden defects, mislabeled items, contamination, or prohibited materials.
To the maximum extent permitted by law:
Konza’s total aggregate liability for any claims arising out of or related to the Platform or Services shall not exceed the greater of (a) ZMW 5,000 or (b) the total fees you paid to Konza for the service giving rise to the claim in the 3 months preceding the event.
We are not liable for indirect, incidental, special, punitive, or consequential damages (loss of profits, goodwill, data, etc.).
You agree to indemnify, defend, and hold harmless Konza, its affiliates, officers, staff, and partners from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of the Platform; (c) your violation of law or third-party rights; (d) disposal of prohibited items or contamination; or (e) inaccurate item descriptions.
Konza is not responsible for delays or failures caused by events beyond our reasonable control (e.g., extreme weather, outages, strikes, government actions).
We may update these Terms and related policies from time to time. Material changes will be notified via email, in-app notice, or banner with the effective date. Continued use of the Platform after the effective date means you accept the updated Terms.
If any provision is found unenforceable, the remaining provisions remain in full force.
These Terms are governed by the laws of Zambia. Disputes should first be raised with Konza Support for informal resolution. If unresolved, the dispute will be handled under the competent courts of Zambia, unless a separate written agreement provides otherwise.
You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.
Contact: Konza Support (see “Contact Us” page) for questions, complaints, or notices.
Free changes up to the cut-off shown at booking (commonly 12–24 hours before your window). After the cut-off, fees may apply.
Reviews must be honest and based on your experience. We may moderate for abuse or fraud but generally do not edit content.
The Platform, trademarks, and content are owned by Konza or its licensors. You receive a limited, non-exclusive, revocable license to use the Platform for its intended purpose.
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