Your Location

We process your data to deliver and improve Konza safely and lawfully.

A. Provide the Service

• Create/manage accounts; schedule pickups; calculate ETAs; match you with Providers; show status; generate receipts.

• Manage subscriptions, deposits, bin/equipment assignments, Recycling Points.

B. Payments & Operations

• Process payments, credits/refunds; detect & prevent fraud/abuse; resolve disputes; run customer support.

C. Safety, Compliance & Quality

• Verify users/Providers; enforce item restrictions; investigate incidents; maintain service quality and training.

D. Improve & Personalize

• Analytics, A/B tests, forecasting, route optimization, feature development.

• Tailor suggestions (e.g., recommended add-ons, best pickup windows).

E. Communications

• Transactional messages (confirmations, ETAs, receipts, reminders).

• Service announcements and, where you consent, marketing/newsletters (opt-out anytime).

F. Reporting

• Provide estates/businesses with operational reports they contract us to deliver (e.g., diversion rates, visit logs).

• Produce anonymized environmental impact statistics.

G. Retention

• Keep data while your account is active and as needed for tax, compliance, fraud prevention, or dispute resolution.

• Typical guide: transactional/financial records up to 7 years; location/telemetry and logs for shorter, operational periods unless required longer for safety/legal reasons.

We never sell your personal information for money. We share it only to run Konza, obey the law, or with your consent.

A. Service Fulfillment

• Providers/Collectors: address, notes, photos relevant to the job, phone (masked where available), and scheduling data.

• Estate/Business Admins: reports per contract (household lists, service status, aggregated recycling metrics).

B. Service Partners (Processors)

• Payments, cloud hosting, SMS/email/push, mapping & navigation, analytics, customer support tools, KYC/ID, content moderation. These partners process data under contract and only for our purposes.

C. Legal & Safety

• Lawful requests from authorities; to protect users, staff, and the public; to enforce our Terms; to detect/prevent fraud or prohibited waste disposal.

D. Business Transfers

• In a merger, sale, or reorganization, information may transfer under the same or stronger protections.

E. Public Content & Aggregation

• Reviews/ratings you post may be public.

• We may share de-identified/aggregated insights (e.g., diversion rates) that do not identify individuals.

No third-party marketing: We do not allow third parties to use your data for their own marketing without your explicit consent.

You’re in control of your data and experience.

A. Manage Your Account

• View/update profile, addresses, payment token, preferences.

• Download receipts; request account deletion (subject to legal retention).

B. Permissions

• Location: precise/approximate can be enabled/disabled; some features need it (ETAs, route matching).

• Camera/Photos: only when you upload item images.

• Notifications: control SMS, email, and push. Transactional messages may still be sent.

C. Cookies & Analytics

• Use our cookie banner/settings to accept/decline non-essential cookies.

• Turning off certain cookies may limit features.

D. Marketing Preferences

• Opt in/out of newsletters and promotions anytime. Loyalty notifications can be managed in-app.

E. Rights Requests (where applicable)

• Access, correction, deletion, portability, restriction/objection to processing.

• Submit requests via the app or privacy@konza.app (or the contact listed in your region). We’ll verify your identity before fulfilling requests.

F. Providers’ Controls

• Go online/offline; location tracking occurs only while on duty (or as required for safety/compliance).

We apply reasonable administrative, technical, and physical safeguards to protect your information.

• Encryption in transit and at rest where appropriate; tokenized payments.

• Role-based access, staff training, multi-factor authentication for sensitive systems, audit logs.

• Secure development practices, backups, and incident response procedures.

• Vendor due diligence and data processing agreements with partners.

• Despite our efforts, no system is 100% secure. If we become aware of a significant incident, we’ll notify you and authorities as required.

• International transfers (where used) rely on recognized safeguards (e.g., contractual clauses).

• To report a vulnerability or suspected misuse: security@konza.app.

We may update this Privacy Policy from time to time.

• We’ll post the Effective Date at the top and, if changes are material, we’ll notify you by email, in-app notice, or banner.

• Continued use of Konza after the Effective Date means you accept the updated Policy.

• If changes affect consented processing (e.g., marketing), we’ll seek your consent again where required.

• Questions or concerns? Contact privacy@konza.app or use the in-app support form.

1. If you have any questions about this Privacy Policy, you can connect with us here! Contact us